Shipping policy

Shipping Policy

At Pawivo, we want to make sure your order arrives safely and as quickly as possible.

Processing Times

Orders are usually processed within 1–3 business days after your order has been placed.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delivery Times

United Kingdom:
Estimated delivery time: 5–10 business days after dispatch.

Please note that delivery times are estimates and may occasionally take longer due to postal delays, customs, weather or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

Tracking Your Order

If tracking is available for your order, you will receive tracking information by email once your order has been dispatched.

Please allow a few days for tracking information to update after dispatch.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at support@pawivo.co.uk and we will do our best to help locate your order.

Please allow up to 15 business days from dispatch before contacting us about a potentially delayed delivery.

Incorrect Delivery Information

Please make sure your delivery address is correct when placing your order.

Pawivo cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged packaging/product so we can investigate the issue.

If you believe your parcel has been lost, please contact us and we will work with the relevant delivery provider to investigate.