# Terms of Service
## 1. Introduction
Welcome to Pawivo. These Terms of Service govern your use of the Pawivo website and the purchase of products through our online store.
By using our website or placing an order, you agree to these Terms of Service.
If you do not agree with these terms, please do not use our website.
## 2. About Pawivo
Pawivo operates the online store available at **pawivo.co.uk**.
For questions about your order or these terms, please contact us at:
**Email:** [support@pawivo.co.uk](mailto:support@pawivo.co.uk)
## 3. Products
We make every reasonable effort to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.
Product colours and appearance may vary slightly depending on your device or screen settings.
We reserve the right to change product availability, descriptions and prices at any time. Changes will not affect orders that have already been accepted unless required by law.
## 4. Orders
When you place an order, you are making an offer to purchase the products selected at the price shown at checkout.
After placing an order, you will receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where there is a genuine reason, including product availability, pricing errors, suspected fraudulent activity or an error in the order information.
If we cancel an order after payment has been taken, you will receive a full refund.
## 5. Prices and Payment
All prices displayed on our website are shown in **GBP (£)** unless stated otherwise.
Payment must be completed through the payment methods available at checkout.
We reserve the right to correct pricing errors. If a product has been listed at an incorrect price, we may contact you before processing the order and give you the option to proceed at the correct price or receive a full refund.
## 6. Shipping and Delivery
Delivery times and shipping information are provided in our **Shipping Policy**.
Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Delays may occur due to circumstances outside our reasonable control.
## 7. Returns and Refunds
Our returns and refund arrangements are explained in our **Refund Policy**.
Nothing in these Terms of Service affects your statutory rights under UK consumer law.
## 8. Acceptable Use
You agree not to use our website:
* For any unlawful purpose.
* To commit fraud or attempt fraudulent transactions.
* To interfere with the operation or security of the website.
* To copy or reproduce our website content without permission.
* To introduce malicious software or other harmful material.
We reserve the right to restrict or terminate access to the website where reasonably necessary.
## 9. Intellectual Property
All content on the Pawivo website, including our branding, logos, text, graphics, images and other materials, is owned by or licensed to Pawivo unless otherwise stated.
You may not reproduce, distribute, modify or commercially use our content without prior written permission.
## 10. Third-Party Services
Our website may use third-party services, including payment providers, delivery providers, analytics services and other technology providers.
Use of these services may also be subject to the third party's own terms and policies.
## 11. Website Availability
We aim to keep our website available and operating correctly. However, we cannot guarantee that the website will always be available, uninterrupted or completely free from errors.
We may temporarily suspend or modify the website for maintenance, security or other operational reasons.
## 12. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
Subject to your statutory rights, Pawivo will not be liable for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.
## 13. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will be published on this page. Any changes will apply from the date they are published, except where applicable law requires otherwise.
## 14. Governing Law
These Terms of Service are governed by the laws of **England and Wales**.
Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that apply to you.
## 15. Contact Us
If you have any questions about these Terms of Service, please contact:
**Pawivo**
**Email:** [support@pawivo.co.uk](mailto:support@pawivo.co.uk)
**Website:** pawivo.co.uk
**Last updated:** 8 September 2026
